Frequently Asked Questions

What is included in the price?

We provide all nappies and meals. We ask parents to provide a change of clothes, nappy cream and formula milk if applicable.

Do you charge for bank holidays?

We open 52 weeks per year only closing for the 8 statutory bank holidays, for which you are not charged. However, nursery proprietor reserves the right to charge for any additional bank holidays that are declared. Our usual bank holidays are 1 in January, 2 at Easter, 2 in May and 1 in August. Dates and opening times at Christmas may vary, however parents are informed in advance.

Do the children go on outings?

We utilise the local areas for outings e.g. walks, trips to the shops, park or library. We also explore the wider environment and have made visits to the Botanical Gardens, Safari Park, Farm and Dentist. Local trips apply to all age groups, however outings further a field are limited to our older age groups. In all instances additional parental consent is required and all aspects of the outing/trip are risk assessed.

Do you have a curriculum? What kind of activities do you provide?

We use the Early Years Foundation Stage (0-5 curriculum) as the foundation for our play and learning. We incorporate this with our children's interests to form the basis of our activities. We provide a range of activities to support every area of development and the children have access to the outdoor area daily. We have a messy/exploratory activity every day and opportunities for large and small group work to enhance social skills. We ensure age and stage related ICT opportunities are available in each room; this includes push button toys through to a large interactive iPad screen which also works as a desktop in all settings.

What if my child has an accident?

We have an accident policy in place and all staff are aware of the procedures to follow. The majority of our staff have paediatric first aid qualifications. We inform you of any accident involving your child and ask you to sign the accident form at the end of the day. In the unlikely event of a serious injury you would be advised immediately if medical attention was required.

If my child is unwell are they allowed to attend? Can you give medication?

We have an illness and infection policy with periods of exclusion for some contagious infections. This is reviewed in accordance with annual health protection agency guidelines. A cough and cold or regular childhood illnesses can be managed. If any medicine is to be administered prior consent must be given. In an emergency, we may seek telephone consent to administer pain/fever relief.

My child has asthma is that a problem?

No. We are able to administer inhalers with your consent. We require an inhaler to be left at nursery at all times.

How do I pay my fees?

Fees are paid monthly in advance on a standing order basis. Other methods of payment are accepted e.g. employer vouchers but an agreement to pay in this way must be at the discretion of the proprietor and the terms of payment (e.g. in advance) must be adhered to.

What about 3 year old funding?

We are registered to claim Early Education Entitlement (EEE/NEF). Please refer to the Funding page of this website to get the most up to date information.

When children become eligible for funding a new fee scale becomes effective. You can view fee scales in our current prospectus.

Who are you registered with?

We are registered with Ofsted, details of our nurseries can be found on the main Ofsted site (e.g. copies of our report). Reports can also be found on our individual nursery pages.

Are your staff qualified and checked for suitability?

All employees are subject to an enhanced DBS check and appropriate references are sought. The qualifications amongst our team meet the current welfare requirements. We have staff with degree level qualifications at all of our sites and most of all other staff have a NVQ Level 3 (or equivalent). Any employee with a lower level of qualification is assigned to a training course. Amongst all nursery sites we have work place students (from local college/university); students never have unsupervised access to the children.

What are your opening hours?

Monday to Friday 7.30am - 6.00pm

Do you cater for dietary requirements / what is your menu?

On application for a place, we ask you to provide information of dietary requirements and/or known allergies to ensure individual needs are catered for. We have a balanced menu ensuring that we meet all food groups throughout the day. Copies of our menus can be obtained at each individual nursery sites. We are happy to cater for religious preferences.

My child has Special Educational needs?

We operate a comprehensive SEN and Inclusion policy. We have a nursery SENCO at each site. We will work collaboratively with parents and other professionals to ensure the needs of your child are met.

Do you have a garden?

Yes. All four nurseries have a garden, all of which have been designed to suit the space and area available. All gardens offer a variety of play surfaces and various equipment to enhance all areas of leaning outdoors.

Do we pay for holidays or when my child is on holiday?

Yes. Charges apply all year around. Fees are spread out across the year on a standing order basis. Bank holidays are not charged for.